1. Acceptance of Terms: By accessing this website, booking an appointment, or receiving services through our clinic, you agree to comply with these Terms & Conditions. These terms are established to maintain a safe, respectful, and efficient healthcare environment for all patients and staff.
2. Nature of Healthcare Services: Our clinic provides primary healthcare, preventive care, and general wellness services. Information available on this platform, including educational materials and digital resources, is intended to support patient awareness and should not be considered a substitute for professional medical advice or diagnosis.
3. Professional Medical Guidance: All diagnoses, treatments, and clinical decisions are made exclusively during direct consultations with licensed healthcare professionals. Patients are encouraged to seek medical advice before making any decisions related to their health.
4. Non-Emergency Services: This platform and its communication channels are not intended for emergency medical situations. If you experience severe symptoms or a life-threatening condition, you must immediately contact emergency services or visit the nearest hospital.
5. Appointment Scheduling: Appointments can be scheduled through our website, phone, or in person. We strive to accommodate patient preferences; however, availability may vary depending on physician schedules and clinical priorities.
Patients are expected to arrive on time for their appointments. Late arrivals may result in shortened consultations or rescheduling.
6. Cancellation & Rescheduling Policy: To ensure fair access to care, we request a minimum of 24 hours’ notice for cancellations or rescheduling. Missed appointments or late cancellations may incur administrative fees and may impact future scheduling privileges.
7. Patient Responsibilities: Patients are responsible for providing accurate, current, and complete information regarding their medical history, medications, allergies, and symptoms. This ensures safe and effective care delivery.
Patients are also expected to follow recommended treatment plans, attend follow-up appointments, and promptly report any changes in their health condition.
8. Fees, Billing & Insurance: All services are subject to applicable fees. Patients are responsible for understanding their insurance coverage, including co-payments, deductibles, and any out-of-pocket expenses.
Payments are due at the time of service unless prior arrangements have been made. While we may assist with insurance processing, the patient remains financially responsible for all charges.
9. Privacy & Confidentiality: We are committed to protecting patient privacy. All personal and medical information is handled securely and used only for healthcare delivery, administrative purposes, and compliance with legal requirements.
We do not sell or share patient data with third-party marketers. Information may be shared only with authorized healthcare providers or partners when necessary for patient care.
10. Telehealth Services: Our clinic may offer telehealth consultations for certain conditions. By using these services, you consent to secure digital communication. While we strive to provide high-quality care, telehealth may have limitations compared to in-person evaluations.
11. Third-Party Services: We may coordinate with external providers such as laboratories, pharmacies, or specialists. These entities operate independently, and their services are governed by their own terms and policies.
12. Respectful Conduct: We maintain a professional and respectful environment. Any form of disruptive, abusive, or inappropriate behavior toward staff or other patients may result in refusal or termination of services.
13. Limitation of Liability: While we strive to provide high-quality healthcare, outcomes may vary based on individual conditions and factors beyond our control. The clinic is not liable for indirect or unforeseen consequences arising from the use of our services.
14. Changes to Terms: These Terms & Conditions may be updated periodically to reflect changes in healthcare regulations, clinic operations, or service offerings. Updated terms will be made available on our platform.
Continued use of our services indicates acceptance of any revised terms.
15. Contact Information: If you have questions or require clarification regarding these Terms & Conditions, please contact our clinic directly. We are committed to providing clear communication and quality patient care.